Refund policy

Refund Policy

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Please choose carefully as we are happy to exchange but refunds will only be offered on faulty items. There is NO exchange or refund on custom made products or clearance sale items.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

All requests and claims must be made within 30 days of invoice/sale date.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 business days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].

Shipping
To return your product, you should mail your product to: VIA INNSBRUCK 43 BOLZANO  26100

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs already paid are non-refundable. If you receive a refund, you will only be refunded the item amount.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. This will guarantee we will receive your returned item.

Cancelling Order
All sales are final upon checkout completion. If you change your mind and wish to cancel order before it is shipped (or made in the case of custom made items), we are happy to refund your payment minus a 10% administration fee. Once products are shipped or custom item has been started refunds are no longer available.

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